Scott Kirby - United Airlines CEO | The Katie Miller Podcast Ep. 15

My exclusive interview with United Airlines CEO Scott Kirby on how the airline responded to the government shutdown, the number one thing that must change in the airline industry, traveling children, and more.

0:00 – Introduction
1:33 – Flying With Seven Children
4:08 – How United Books Family Seats Together
5:36 – Making Flying More Family-Friendly
9:03 – Responding to Social Media Complaints
11:18 – How Many Complaints United Gets Daily
11:44 – The One Policy That Needed to Change
12:32 – Should the FAA Be Privatized?
12:43 – How United Resumed Operations After Shutdown
15:06 – Automation in Airline Operations
15:53 – Personally Testing Customer Service
16:54 – Fastest Way to Reach Customer Service
17:42 – United’s Lifetime Pass Holders
19:10 – Could United and JetBlue Merge?
19:58 – DEI Hiring in the Airline Industry
21:55 – Pilots Coming From the Military
22:35 – United’s COVID-19 Mandate
24:01 – Adding MAHA Options to Airline Food
28:47 – Traveling With Family as a CEO
29:45 – Favorite Family Vacation
31:21 – Tips for Traveling With Young Kids
32:00 – Why He Never Eats First-Class Meals
33:28 – How Crew Reacts to the CEO Flying
34:49 – Flying Commercial vs. Flying Private
35:25 – “Would You Rather” Questions
37:26 – Favorite Airline Route
37:34 – Using AI to Explain Delays
38:27 – Why Car Seats Are Safer on Planes
39:09 – Earliest Acceptable Airport Drinking Time
40:19 – Wildest Airline Story
40:54 – Coolest Route United Added This Year
42:25 – Favorite Hiking Spot
42:44 – Air Force Academy Habit That Stuck
43:40 – Early Bird or Night Owl?
43:56 – Dream Dinner Party Guests Receive SMS online on sms24.me

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