Head of Product at Stripe | Framework for Building AI Products Users Can Trust
For a consumer product, splash and bang drives engagement. For a CFO closing the books before an audit, if your AI isn't 100% right, it's 100% wrong.Stephanie Neill, Head of Product at Stripe, builds a trustworthy AI product live for exactly that user. In this AI Builder Week session she designs for Sandy, a CFO at a $500M software company who makes million-dollar, defensible, audit-ready decisions, and builds her a compliance co-pilot in Cursor from scratch.
Rather than making the model smarter, Stephanie shows how to make its answers trustworthy: grounding responses in a company policy file, forcing the AI to cite the exact policy section behind every answer, adding a 0 to 100 confidence score with green/yellow/red color coding, and routing anything below 70% confidence to human review instead of guessing.
Her throughline: AI hasn't changed the PM's real job, defining who you're building for, what you're building, and why it matters, and for high-stakes users, trust is the entire product.
Key Takeaways:
- Why the PM's core job, defining who you build for and what problem you're solving, doesn't change with AI, even when you can now build in plain English
- How to make an AI product trustworthy without a smarter model: ground it in your own context, force citations, and surface a confidence score
- How to design an explicit human-in-the-loop gate, routing low-confidence answers to human review rather than letting the model guess
- Why trust, provability, and explainability matter more than splash and bang for enterprise and high-stakes personas
Meet the Speaker: Stephanie Neill, Head of Product at Stripe
Head of Product at Stripe, Stephanie Neill, has almost 20 years of experience as a Product person across some of the internet’s biggest brands, including Lions Gate Entertainment, The New York Times, InterActiveCorp (IAC), and Amazon's wildly popular Twitch.tv. The past decade has included people management across functions - product managers, user researchers and experience designers, content strategists, product analysts, software and site reliability engineers, and procurement specialists.
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