How Listening to Customer Pain Points Made Me Transition to a Product Role | Abel Thomas | Citrix
"I was listening to customers day in and day out. It kind of dawned on me how products are made."Abel Thomas, with 8 years of experience working for large enterprises, shares his journey of transitioning from an Escalation Engineer to a Product Manager. He was inspired by a TED talk and his daily interactions with customers to learn the "why" behind product development.
In this video, Abel discusses how a structured program helped him align his thinking, prepare for interviews, and understand the future of product management.
What changed for him: While working as an escalation engineer, his daily exposure to customer issues made him question the entire process of how a company decides what products to build, sparking his interest in product management.
What stood out to him:
- Mindset Alignment: The course modules helped him align his thinking, providing the right framework to understand and implement solutions to real-world problems.
- Case Study-Based Interview Prep: The career portal and case study-based curriculum effectively prepare you to tackle challenging interview questions and the thought process required for the role.
- Team-Based Learning: Working on case studies with peers on the same journey taught him how to handle disagreements and collaborate, a crucial skill in the real world.
- Focus on User Pain Points: The program emphasizes staying connected to users to understand their pain points, a critical skill that he believes will drive product management in the near future.
Watch the video to explore more of Abel's journey and hit the link below to learn how you can benefit from a well-structured career transition plan.
Ready to become a Product Manager?
You can get started into Product Management through this Free Email Course on Product Management - https://www.productleadership.com/resources/email-learning-courses/?utm_medium=description&utm_source=youtube&utm_campaign=oct-2025
Product Manager Salary Report 2025 Blog Article - https://www.productleadership.com/blog/product-manager-salary/?utm_medium=description&utm_source=youtube&utm_campaign=oct-2025
Learning Hub Power Resource - https://www.productleadership.com/learning-hub/?utm_medium=description&utm_source=youtube&utm_campaign=oct-2025
Events Hub For Online & Offline Events - https://www.productleadership.com/events-hub/?utm_medium=description&utm_source=youtube&utm_campaign=oct-2025
You can explore our structured learning programs and see how they can help you grow. Check them out here:
EXECUTIVE MBA IN PRODUCT LEADERSHIP (EMBA) - https://www.productleadership.com/programs/executive-mba/?utm_medium=description&utm_source=youtube&utm_campaign=oct-2025
POST GRADUATE PROGRAM IN PRODUCT MANAGEMENT (PGPM) - https://www.productleadership.com/programs/post-graduate-program-in-product-management/?utm_medium=description&utm_source=youtube&utm_campaign=oct-2025
INTERNATIONAL CERTIFICATE IN PRODUCT MANAGEMENT (ICPM Program) - https://www.productleadership.com/programs/product-management-certification/?utm_medium=description&utm_source=youtube&utm_campaign=oct-2025
INTERNATIONAL CERTIFICATE IN AI PRODUCT MANAGEMENT (AIPM Program) - https://www.productleadership.com/programs/ai-product-management-certification/?utm_medium=description&utm_source=youtube&utm_campaign=oct-2025
MBA In TECHNOLOGY MANAGEMENT (Tech MBA) - https://www.productleadership.com/programs/mba-in-technology-management/?utm_medium=description&utm_source=youtube&utm_campaign=oct-2025
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Connect with the Institute of Product Leadership (IPL):
LinkedIn: https://www.linkedin.com/school/institute-of-product-leadership
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