[FULL VERSION] Apple store tricks customers into paid subscriptions without consent
https://consumerrights.wiki/w/User:Louis/Apple_Store_subscription_trial_sign-upshttps://patreon.com/rossmanngroup
timestamps:
00:00:00 Intro, TL;DR
00:01:26 receipt & confirmation emails
00:03:30 customers who found surprise trials
00:13:43 how staff add the trial
00:18:13 staff pressing agree for the customer
00:25:57 "A gift": don't scare them away
00:28:06 the training guide, "surprise and delight"
00:30:47 "assume the sale" and say less
00:33:08 "comes with your purchase", cancel later
00:34:58 not taking no; managers look away
00:38:11 "estimated savings" sales pitch
00:39:38 honest staff at 15%
00:49:30 the law
00:54:14 REPORT THIS!
00:57:26 Patreon and members note Receive SMS online on sms24.me
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