The Hotdog Effect: Secrets of the World’s #1 Restaurants - Will Guidara
Will Guidara is a restaurateur, hospitality expert, and author.What does it take to become the world’s best restaurant? In an era of extravagant dining and over-the-top experiences, the answer might be simpler than you think. So what actually separates the best from the rest?
Expect to learn the biggest differences between service and hospitality, how Will went from #50 in the world to #1, how to operationalise magic and why most companies forget the human they are supposed to serve, which tricks of hospitality from well-known restaurants most people probably overlook or don’t notice, what the one thing I should get right if you want to run a successful restaurant is and much more…
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0:00 Would Your Younger Self Be Proud of Who You’ve Become ?
5:17 How Will’s Dad Shaped His Career
10:54 Building the Best Restaurant in the World
14:30 Why Experience is Everything in Hospitality
17:15 How a Hot Dog Changed Everything
24:15 Going Above and Beyond For Guests
29:01 Why Companies Forget the Human Element
31:21 The Power of Mastering Your Touch Points
42:26 The Smartest Marketing Tricks
48:11 When Taking Life Too Seriously Backfires
52:33 Be Ambitious in Vision But Patient in Pursuit
54:00 The Cost of Becoming #1
01:03:25 Where to Find Will
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