How Salesforce’s GM of Trailhead Is Building the Step-by-Step Playbook for AI Transformation
In this episode, Carlos Gonzalez de Villaumbrosia interviews Meredith Brown, SVP and GM of Trailhead at Salesforce, the #1 AI CRM trusted by over 150,000 companies worldwide. A product leader at heart, Meredith now leads Salesforce’s internal learning platform and global Trailblazer community—home to nearly 10 million learners.With AI transforming the way teams work, Meredith is building what Salesforce calls the agentic enterprise: a future of work where humans and agents collaborate through trusted, conversational workflows. From the viral Agent Blazer certification series to agent-powered coaching tools and real-time adoption dashboards, her team is redefining how companies skill up their workforce at scale.
Key Takeaways 👇
- Community as Product: Meredith treats Salesforce’s global learning platform like a product—iterating, measuring, and shipping new features based on user outcomes.
- From Pilots to Performance: Why AI adoption is failing at most companies, and how Salesforce ties learning data to customer success and retention.
- Scaling Human + Agent Collaboration: How Slack-native learning agents, hands-on demos, and role-based segmentation are making enterprise training more personalized and impactful.
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About Product School:
Product School (https://www.productschool.com) is the global leader in AI training for Product Managers and Product Teams, with a community of over two million professionals worldwide. We help companies accelerate innovation and growth by upskilling teams in AI-first product management, and we support individual professionals with live, expert-led certifications taught by Silicon Valley AI leaders. Receive SMS online on sms24.me
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