How to Dispute a Transaction on Chase
In this Chase tutorial, I show you exactly how to dispute a debit card transaction inside the Chase app. You'll learn how to find the transaction, why the charge must be posted and not pending, when to file a dispute, when to report fraud instead, how to choose the correct dispute reason, and what to do if Chase asks you to call to complete the claim. 💳🏦⏱️ TIMESTAMPS
00:00 – How to Dispute a Transaction on Chase
01:06 – Dispute vs Fraud Explained
03:27 – When Chase Makes You Call
04:24 – Final Chase Dispute Tips
Disputing a Chase debit card transaction is simple, but the charge has to be posted before Chase will let you file a dispute. In this video, I walk through how to open your checking account, choose the transaction, review the details, and tap Report a Problem inside the Chase app.
I also explain the difference between a normal dispute and actual fraud, why you should lock your card and call Chase if you did not make the purchase, and what information to have ready if Chase asks you to complete the claim by phone.
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