AI Agents When The Stakes Are High: What it takes to build AI products organisations can trust
AI agents are moving rapidly from shiny demos into product roadmaps and boardroom conversations. As organisations shift from experimentation to deployment, the question is no longer “What can AI do?” but “How do we turn AI capability into products organisations can trust when the stakes are high?”In enterprise and regulated environments, AI agents do not succeed on intelligence alone. They have to earn their place inside real workflows - where users behave unpredictably, data is sensitive, systems are imperfect, and decisions carry consequences. The product challenge is to turn AI capability into something organisations can depend on - useful enough to adopt, robust enough to operate, and accountable enough to trust.
In this fireside chat, Mr Scott Si sits down with Mr Chuang Shin Wee, founder and CEO of Pand.ai, whose team has spent nine years building conversational AI products for demanding enterprise buyers across Southeast Asia, including major names in banking, insurance, and financial services such as Allianz, CIMB, and Great Eastern. In 2022, Pand.ai went further by obtaining an MAS broking licence to launch Singapore’s first AI insurance broker.
The conversation will unpack what AI agents are really being “hired” to do, how teams can distinguish promising capability from products that are ready to operate, and what product decisions determine whether AI initiatives ship, scale, or stall. Expect a grounded discussion on use cases, trust, governance, user adoption, and the trade-offs to examine before committing to the next AI product or pilot. Receive SMS online on sms24.me
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