2229: How To Uncover Customer Insights For Your Business by Michael Levitt of Breakfast...
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Episode 2229:
Michael Levitt explains how businesses can uncover customer insights using tools they may already have, from Google Analytics and purchase tracking to customer interviews, online surveys, and reviews on sites like G2 and social media. He also shows how studying competitors' keywords and their customers' reviews can reveal expectations no one is meeting yet. For entrepreneurs, the takeaway is that understanding the audience builds loyalty, boosts retention, and gives a business a real competitive edge.
Read along with the original article(s) here: https://www.breakfastleadership.com/blog/how-to-uncover-customer-insights-for-your-business (https://www.breakfastleadership.com/blog/how-to-uncover-customer-insights-for-your-business)
Quotes to ponder:
"Your customers are the reason your business is still on its feet."
"Keep in mind that not every business is a competitor."
"A deep dive into competitor reviews could uncover client expectations you didn't know."
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