Trusted Caller Identity: Pilot Results from GSMA & Telefónica [Live]
This session presents the results of a six-month proof of concept run by Telefónica Tech, GSMA, Dock Labs, and TMT ID to rebuild call center authentication using mobile network APIs and verifiable credentials. The PoC completed authentications in under 60 seconds on average, with 100% of trialists saying they would prefer it over existing methods.Guests:
- Glyn Povah, Global Product Development Director at Telefónica Tech
- Helene Vigue, Identity and Data Director at GSMA
00:00 - Introduction and context
00:28 - Guest introductions: Glyn Povah (Telefónica Tech) and Helene Vigue (GSMA)
04:34 - Strategic context: why call center impersonation fraud prompted this PoC
07:00 - The problems with current authentication: CLI spoofing, SIM swap, knowledge-based checks
08:32 - PoC goals: speed, security, and privacy
10:17 - GSMA perspective: scam as a global cross-industry problem
14:41 - Demo video: how the authentication flow works
16:26 - PoC results: trialist feedback and quantitative outcomes
20:32 - Carrier perspective: commercialisation, network APIs, and next steps
22:09 - The wallet ecosystem: complexity, government-led development, and commercial tension
30:05 - Identity industry perspective: user experience design choices and distribution challenges
37:10 - The extensibility of verifiable credentials beyond call center authentication
44:06 - Audience Q&A
📚 EXPLORE:
Website - https://www.dock.io/
LinkedIn - https://www.linkedin.com/company/docknetwork/ Receive SMS online on sms24.me
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