From Empathy to Action: What Great PMs Really Do
Product managers don’t just ship features. They carry the weight of pain — pain they didn’t cause, but still take responsibility for solving.In this clip from Product Excellence, Jenna Gaudio (Co-President & COO, Vydia) shares what it means to feel urgency that others don’t see, to be the emotional translator for the user, and to see the impact on the other side of a painful wait.
What You Will Learn
• Why PMs are often the first to feel the pain
• How empathy becomes action
• What makes the job both emotional and rewarding
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