Como responder mais rápido com respostas sugeridas por IA no WhatsApp | WhatsApp Business
Como usar as respostas sugeridas no Meta Business Agent, o agente de IA integrado ao WhatsApp Business.Seu agente já lida com as mensagens cotidianas dos clientes, mas algumas conversas exigem um toque pessoal: um orçamento personalizado ou uma solicitação específica. É aí que entram as respostas sugeridas.
Quando seu agente sinaliza uma conversa para você atender, sugestões aparecem automaticamente logo acima do teclado. Ele lê todo o histórico da conversa e gera algumas opções personalizadas com base no que o cliente realmente solicitou: uma resposta mais curta ou uma mais detalhada. Toque em uma delas, e ela aparecerá na caixa de mensagem como um rascunho: edite livremente antes de enviar, acrescente detalhes, mencione um desconto de fim de ano ou ajuste o tom. Toque em enviar, e seu cliente receberá uma resposta rápida e atenciosa, mesmo que você tenha acabado de entrar na conversa.
E se as sugestões não servirem? Sem problemas. Comece a digitar sua própria mensagem, e elas desaparecerão. Você no controle.
👉 Experimente o Meta Business Agent hoje mesmo no app WhatsApp Business.
#WhatsAppBusiness #MetaBusinessAgent #AtendimentoAoCliente
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How to use suggested replies in Meta Business Agent, the AI agent built into WhatsApp Business.
Your agent already handles the everyday customer messages, but some conversations need a personal touch: a custom quote, a specific request. That's where suggested replies come in.
When your agent flags a conversation for you to handle, suggestions appear automatically just above the keyboard. It reads the whole thread and generates a few options tailored to what the customer actually asked: a shorter reply, a more detailed one. Tap one and it drops into the message box as a draft: edit it freely before sending, add specifics, mention a holiday discount, adjust the tone. Hit send and your customer gets a fast, thoughtful reply, even if you only just stepped into the conversation.
And if the suggestions don't fit? No problem — start typing your own message and they disappear. You're in control.
👉 Try Meta Business Agent today in the WhatsApp Business app. Receive SMS online on sms24.me
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