How to Dispute a Credit Card Transaction on Chase
In this Chase tutorial, I show you exactly how to dispute a credit card transaction inside the Chase app. You'll learn how to find the charge, when to contact the merchant first, why the charge should be posted and not pending, how to choose the correct dispute reason, when fraud is different from a dispute, and how to submit your claim. 💳🏦⏱️ TIMESTAMPS
00:00 – How to Dispute a Credit Card Transaction on Chase
01:59 – Credit Card Dispute Options
02:36 – Choose the Correct Dispute Reason
02:57 – Confirm the Dispute Category
03:20 – Add Cancellation Details
04:18 – Submit the Dispute
Disputing a Chase credit card transaction is simple, but you need to pick the correct reason before submitting. In this video, I walk through how to open your Chase credit card, find the transaction, review the charge details, and tap Report a Problem inside the Chase app.
I also explain when you should contact the merchant first, why pending charges usually cannot be disputed yet, when to lock your card and call Chase for fraud, and how Chase reviews the dispute after you submit it. By the end, you will know how to dispute a Chase credit card charge the right way.
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