Episode 3: Why experience is the foundation of digital transformation
70% of digital transformations fail not because of technology, but because people do not use it.In Episode 3 of Algoworks’ Let’s Talk Define Build Run series, Debbie Neuman, SVP Experience Transformation, explains why ignoring Employee Experience leads to Excel workarounds, disengaged teams, productivity drops of up to 40%, and shrinking ROI.
Learn how to embed experience from strategy to launch by:
• Defining EX metrics early
• Mapping real user journeys and mindsets
• Co creating with users
• Running continuous testing
• Building internal evangelists
Featuring real examples from hospitality and financial services, this episode shows how experience-led transformation drives faster onboarding, higher productivity, increased deal velocity, stronger retention, and measurable return on investment.
Experience is not a layer. It is the foundation.
Challenge us to make your business thrive at the intersection of technology and people. Get in touch: https://www.algoworks.com/contact-us/
#experience #transformation #digitaltransformation #ai #cx #customerexperience #ai Receive SMS online on sms24.me
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